INFORMATION TECHNOLOGY & OPERATIONS ASSISTANT
DEPARTMENT: OFFICE SERVICES
LOCATION: VAN NUYS, CALIFORNIA
STATUS: NON-EXEMPT
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Information & Technology &Operations Assistant at Momentous Insurance, A Marsh McLennan Agency.
Momentous Insurance, A Marsh McLennan Agency provides commercial insurance, commercial entertainment, film and tv insurance, employee health & benefits insurance, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 9,000 colleagues and 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Information Technology & Operations Assistant on the IT team, you’ll be responsible for the following:
- Install and perform minor repairs to hardware, software and peripheral equipment, following design or installation specifications.
- Respond to employee requests for computer-related assistance via phone and email and sees the issue through to resolution in a timely manner.
- Maintain accurate and timely records in time tracking systems, ticket management systems, asset tracking systems, and monthly status and metrics report repositories
- Manage printers, copiers and Multi Function Printer(MFP) devices: deploy, replace toner, add and delete users, clear jams, and perform maintenance
- Help keep all IT related documentation up to date: IT Related Maps, training documents, inventories, etc..
- Tier 1 Applied Epic support
- Troubleshoot company related Software and SaaS applications
- Troubleshoot network connectivity issues
- Setup and manage access to various company related websites
- Setup and train new employees on IT processes
- Onboarding of new colleagues
- Work on special projects for the Operations and IT departments
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
- A+ Certifications is a plus
- Help Desk ticketing systems
- Strong understanding of PC hardware, networking devices, mobile device technologies, IP phones, and networking environments are required
- Keycard Access Systems
- MFP (Multifunction Printers/Copiers) Support
- Networked Printers
- Strong understanding of Microsoft Windows 10 & 11, Microsoft Office 365 required
- Knowledge of Windows Server
- Knowledge of IPv4, DHCP, DNS
- Ability to configure and manage WiFi Networks
- Applied Systems Epic, document management system
- MS Office Suite
- College Degree preferred (high school diploma is required)
- 2 years of experience
These additional qualifications are a plus, but not required to apply:
- Desktop Support person to 50 users in any industry.
- Experience and knowledge of Windows Operating Systems; i.e. Windows 10/11, Microsoft Active Directory
- SharePoint/MS Teams
- TCP/IP - Standard Network Protocols
- Ethernet
- Time Management
- Customer Service
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Work environment & physical demands.
- Ability to use computer keyboard and sit in a stationary position for extended periods as well as use office machinery such as fax and copy machines, and telephones.
- Required job duties are essentially active and at times physically demanding work consisting of walking, standing and lifting and/or carrying 50 lbs. maximum, bending, pushing, pulling, crawling, talking, and hearing.
- Travel may be required outside of the state, occasionally, to perform IT related support.
- Work is performed in a typical interior/office work environment.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:
The applicable base salary range for this role is $35,300 to $67,800. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#LI-DNI
#LI-remote
#LI-hybrid
#LI-onsite
Back
Chicago, United States of America